Hotel The Palm (Adults Only), Playa del Carmen - Reviews, Room Options & Prices 2025

Book and save

up to 10%

compared to Booking.com

Key details

About the Hotel

Calle 8 Manzana 29 Lote 5 Entre 10 Y 5Ta Avenida, Playa del Carmen, Mexico, 77710

Hotel The Palm (Adults Only), a 4-star boutique property in Centro Playa del Carmen, features a rooftop terrace with swimming pool, bar and spa, surrounded by tropical gardens designed to resemble the Mayan Jungle.

Modern Room Options

The Palm at Playa offers 69 rooms spanning from 322 to 1,184 square feet, featuring custom wooden furnishings, flat-screen TVs, and private bathrooms with showers. Loft units include balconies with courtyard or street views, while Deluxe Suites add wet bars and garden-view terraces.

Dining and Drinks

The Irene restaurant serves heritage cuisine with European influences, complemented by LA PERGOLA offering outdoor terrace dining. The rooftop bar provides daily specials including ladies' nights with free select beverages.

Wellness and Events

Hotel The Palm (Adults Only) maintains a small spa, gym, and garden grounds for post-nightlife relaxation. The property includes event spaces accommodating up to 25 people, plus a business center and beauty salon.

Central Beach Location

Located 0.3 miles from Quinta Avenida, the hotel provides access to numerous restaurants, shops, and bars. The property sits 0.3 miles from Aquarium Beach and 15 minutes from Xcaret Eco Theme Park.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

25 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

Check Prices

Standard King Room

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

Check Prices

Palm Loft

Max:

4 persons

60 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A guide to all available transportation options

City Centre

Playa del Carmen500 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.3 km

Cancun (CUN) 56.5 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Luggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers

Services

Room service
Housekeeping
Tours/Ticket assistance

Dining

Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Jacuzzi
Public Bath
Pool with view

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Calle 8 Manzana 29 Lote 5 Entre 10 Y 5Ta Avenida, Playa del Carmen, Mexico, 77710

Map view

Calle 8 Manzana 29 Lote 5 Entre 10 Y 5Ta Avenida, Playa del Carmen, Mexico, 77710

City landmarks

Mall

Quinta Alegria Shopping Mall

610 m

Museum

3D Museum of Wonders

610 m

Church

Nuestra Senora del Carmen Catholic Church

610 m

Zona Arqueologica Playa del Carmen

1.1 km

Gallery

Riviera Art Gallery

640 m

Gallery

La Galeria de Playa Art Gallery

870 m

Avenue With 14 Street 5a Downtown

Corazon de Mexico

900 m

Avenida entre 24 y 34 calles 5a

Caminarte

870 m

Beach

Kool Beach Club

1.3 km

Beach

Mamita's Beach Club

1.5 km

Av Benito Juárez 251

Portal Maya

620 m

15 Avenida Nte

Parque, Portal Maya

1.1 km

Nearby

152 Calle Quinta Avenida

Quinta Avenida

160 m

Av. Benito Juárez

Los Fundadores Park

590 m

Museum

Museo Frida Kahlo Playa Del Carmen

80 m

Night club

Coco Bongo

290 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

80 m

5th Avenue 4th and 6th Streets

Sun Jaguar

220 m

5ta Avenida

Galeria de Arte 5ta Avenida

300 m

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

460 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

470 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

560 m

Aquarium

Aquarium Beach

390 m

Beach

Playacar

650 m

Night club

Club 01

30 m

Casino

Grand Riviera Casino

220 m

Night club

Mandala Playa del Carmen

240 m

Night club

Salon Salsanera

220 m

Beach

INTI Beach

360 m

Shopping Area

Plaza Calle Corazon

260 m

Restaurants

La Cazota Grill Restaurant

90 m

Quinta Avenida Between Calle 6 and 8

Don Mario Ristorante Pizzeria

40 m

Avenida 10 Calle 8

Mi Pueblo

60 m

5ta Avenida y Calle 8 Col. Centro

EatItaly by Il Baretto

70 m

5TA Avenida Esquina Calle 8

Eat Italy

50 m

5TA Avenida Esquina Calle 8

Sabor a Mar

10 m

Calle 8 entire 5 Av. y 10 Av.

Patio 8

70 m

5ta Avenida Esquina Con Calle 8 Enfrente de restaurante Mi Pueblo

La Famiglia

190 m

Av. 10 con calle 10

Roof Club

20 m

Calle 8 Norte

Tropical Playa del Carmen

110 m

Ave. entre 8 y 10 Nte. 5ta Entre Calle 8 Y Calle 10 Nte

Reviews and Ratings

Feedback from previous guests about their experience.

62%

enjoyed the hotel and would happily stay again

6.2/10

Nice

Rooms

6.8

Location

9.0

Service

7.2

Dining

7.0

Ricky

United States, March 2025

7.2/10

I was blown away by my stay at Hotel The Palm. The staff, especially Sandra, were incredibly welcoming and attentive. always checking on me and making sure everything was perfect. The room was spacious and comfortable, though a fridge would have been nice. The dining options, particularly breakfast, were delicious and beautifully presented. The central location made it easy to explore, though the noise from the nearby bar could be a downside for some.

Rooms

8.0

My room was spacious and comfortable, but lacked a fridge and had no view or balcony. The cleanliness was generally good, and I enjoyed the large shower.

Service

10.0

The service exceeded my expectations. the staff was friendly, accommodating, and always eager to help. Sandra, the concierge, was particularly fantastic, going above and beyond to assist with bookings.

Location

9.0

The location is ideally situated near shops and restaurants, just a short walk from the beach. It's a perfect spot for enjoying the vibrant local atmosphere.

Dining

9.0

Dining was enjoyable, with a tasty breakfast served beautifully. The rooftop bar had great food options too, and I loved the spicy margaritas.

Facilities

7.0

The hotel had lovely facilities, including a stunning rooftop area and a nice pool. However, the ice machine was often empty.

Howard

United States, March 2025

7.2/10

I had an interesting experience at Hotel The Palm. The rooms were spacious and clean, though mine faced the busy street which brought a lot of noise. The rooftop pool was relaxing, and the breakfast was truly excellent. However, the staff service varied, with some being incredibly friendly and others lacking professionalism.

Rooms

7.0

My room was oversized and modern with a lovely balcony. though I did notice some signs of wear. The large shower was a definite plus, but facing the street meant dealing with quite a bit of noise.

Service

6.0

The staff at the hotel were generally friendly and attentive, especially at breakfast where they remembered my orders. However, my experience with the rooftop staff was less than pleasant, as they seemed unprofessional and disengaged.

Location

9.0

The hotel is excellently located, just a block off 5th Avenue. which is bustling with activity. The central location made it easy to enjoy both the beach and local restaurants nearby.

Dining

8.0

Breakfast was made to order and excellent. offering a great variety that kept me full well into the day. However, I felt some push for additional paid menu items which felt unnecessary for a hotel included meal.

Facilities

7.0

The rooftop pool was a great space to unwind, although it closed early at 8 PM. Room service and housekeeping were prompt and efficient during my stay. though I found the bar service needed improvement in quality.

Ted

United States, December 2024

5.0/10

I had a mixed experience at Hotel The Palm. While the location is fantastic and the rooms are spacious, the overall management and service left much to be desired. The housekeeping was noticeably subpar, and I ran into several billing issues that caused frustration during my stay. I appreciated the friendly vibe, but there are significant areas needing improvement.

Rooms

7.0

The rooms are incredibly spacious, but they could use some updating. I loved the natural light and the patio space, but the furnishings felt a bit dated.

Service

5.0

The service varied greatly. While some staff were friendly, others seemed unhelpful or uninformed. I faced multiple issues with billing that made my stay more complicated than necessary.

Location

9.0

The hotel is in a prime location, just a short walk to the beach and surrounded by plenty of restaurants and bars. It's perfect for those who enjoy being in the heart of the action.

Dining

6.0

Breakfast was okay but rather slow; it would have been great if they offered a buffet option instead of a wait for cooked-to-order meals (which were tasty, just took time).

Facilities

5.0

The facilities had potential, but many were not well-maintained. For instance, the elevator was out of order for much of my stay, and the roof area felt bare and uninviting.

Kevin

United States, November 2024

5.4/10

I had a lovely stay at Hotel The Palm, where the staff was incredibly friendly and attentive. However, my room faced the bustling area of the hotel, which made it a bit noisy at night. The location was perfect for exploring Playa del Carmen. just a short walk from 5th Avenue and the beach, making it easy to enjoy the vibrant atmosphere.

Rooms

6.0

My room was spacious and well-furnished, but the noise from nearby restaurants and bars disrupted my sleep. I recommend requesting a quieter room if you're sensitive to sound.

Service

10.0

The service was amazing. Hector, Edson, and the rest of the team were always ready to assist with anything I needed. They truly made my stay nice with their attentiveness.

Location

9.0

The hotel is located just a couple of minutes from 5th Avenue and close to the beach. it's fantastic for exploring the area and enjoying local attractions.

Dining

7.0

Breakfast at the hotel was enjoyable, with friendly staff and a nice selection of dishes. I especially liked the made-to-order options, although the choices were somewhat limited.

Facilities

6.0

Facilities were decent, but I found the pool was closed for a few days during my stay, which was a bit disappointing. The rooftop bar had great views, but the music could be too loud at times.

Janet

United States, October 2024

7.0/10

I had a mixed experience at Hotel The Palm. The location is perfect, just half a block from the lively 5th Avenue, providing easy access to the beach and various attractions. However, the hotel has significant shortcomings, especially in housekeeping and service, which marred my stay. While the rooftop pool and restaurant had their moments, overall management seemed lacking, which affected various aspects of my experience.

Rooms

6.0

My room was spacious and tidy, but it had a stale smell and the air conditioning leaked. I also noticed that some furnishings, like the old TVs, could use an upgrade.

Service

5.0

The staff, especially Sandra at the front desk, was friendly and tried to be helpful. However, I experienced significant issues with housekeeping and the front desk's communication.

Location

9.0

The hotel's location is fantastic, just steps away from 5th Avenue and near the beach. It's in the heart of the action, making it easy to explore the city.

Dining

5.0

Breakfast was average, not too varied and could have been improved with a buffet-style option. The restaurant had good food, but the service was slow.

Facilities

5.0

The facilities include a nice rooftop area, but it lacked necessary maintenance, like clean cushions. The elevator was out of order for most of my stay, which was inconvenient.